Retention.com

Brand, Web

The Retention.com wordmark in black on lime green.

Equipping Retention.com’s brand for the future.

Details

Scope
Website development
SEO
Brand identity
Brand messaging
Industry
SaaS, B2B
The new Retention.com homepage open on a laptop.
Industry
SaaS, B2B

Details

Retention.com

Retention.com is a breakthrough SaaS platform that helps brands reveal anonymous web traffic and enrich person-level data.

In 2023, Retention.com set out to build a new brand that would lay the foundation for the exponential growth they were expecting.

The challenge: Develop a brand that stands out just as much as Retention.com’s product while preparing them for future growth.

visual identity

what we did

  • Art direction
  • Logo creation
  • Web design
  • User experience
  • Custom typography
  • Custom iconography

Turning SaaS on its head.

The first challenge to overcome was creating a website that resonated with Retention.com’s core audience: eCommerce brands.

To do this, we did something out of the ordinary for a typical SaaS brand. Inspired by the unique feel of Barcelona’s street art, we developed a more emotive and playful brand. We focused on dynamic moments to engage users on the site as well as bold imagery that gave the brand a more polished appeal.

Retention.com brand banners in orange, olive and lime, with "3 Easy Steps" and a "$50.2k increase in revenue" figure.

brand messaging

what we did

  • Brand messaging
  • Brand workshop
  • Stakeholder interviews
  • Industry research
  • SEO optimization

Rewriting the Retention.com story.

To match the new visual identity, Retention.com’s messaging had to evolve too. Through a brand messaging workshop, dozens of stakeholder interviews, industry research, and keyword analysis, we helped create a bolder brand tone and voice for Retention.com that simultaneously made them more visible on search engines.

A Retention.com poster in a train station: "Set it and forget it."A hand holding a phone open on Retention.com: "It’s like money falling from the sky."

video

what we did

  • Art direction
  • Copywriting
  • Storyboarding
  • Scripting
  • Editing

Retaining the visual identity at trade shows.

Tradeshows are one of Retention.com’s biggest lead generation strategies. Thus, we were tasked with extending the brand we created to their physical interactions.

From storyboarding to editing, our team produced a compelling, evergreen video piece featuring custom animations and graphics, taking the brand from the web to the real world.

Retention.com's tradeshow film, its customer stories told in the new brand's animations.

“I wanted to shout out the digital marketing agency we partnered with for the rebrand, Marketwake, for doing such an incredible job every step of the way.”

Adam RobinsonCEO of Retention.com
  • A Retention.com graphic: "$50.2k increase in revenue" over a rising chart.
  • A Retention.com customer story card: "Kin Euphorics sees 57% reactivation rate with Retention.com."
  • A Retention.com podcast thumbnail: "Building a $40M Company in Public."
  • A Retention.com podcast cover: "Episode #011, 9-Figure eCommerce Exits with Los Silva."
  • A Retention.com social post: "You can grow your abandonment revenue by 5-10x."
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